Terms & Conditions
TERMS & CONDITIONS
Air Conditioning Services
1. General
These Terms and Conditions ('Terms') govern all services provided by us ('the Company') to you ('the Client'). By accepting a quote or engaging our services, you agree to be bound by these Terms. These Terms apply to all residential and commercial air conditioning installations, repairs, servicing, and maintenance work carried out at finished homes and business premises.
2. Quotes & Pricing
2.1 All quotes are provided in good faith based on information available at the time of inspection or assessment.
2.2 Quotes are valid for 30 days from the date of issue, unless otherwise stated in writing.
2.3 Quoted prices are fixed for the described scope of works only. Any variations, additional works, or unforeseen requirements identified during the job will be communicated to the Client prior to proceeding and may result in additional charges.
2.4 Prices are inclusive of GST unless stated otherwise.
2.5 The Company reserves the right to adjust pricing if the Client's site conditions differ materially from those described or inspected at the time of quoting.
3. Scope of Works
3.1 The Company will carry out only the works as described in the accepted quote or work order. Any additional tasks requested on-site will be assessed and quoted separately.
3.2 The Company's responsibilities are limited strictly to the installation, repair, or servicing of air conditioning systems and directly associated components.
3.3 The Company does not accept responsibility for, and will not cover costs relating to, any works falling outside our scope, including but not limited to:
• Plastering, painting, or rendering following installation
• Carpentry, cabinetry, or joinery modifications
• Electrical upgrades or switchboard work beyond what is included in the quoted scope
• Plumbing or drainage works beyond condensate disposal directly associated with the unit
• Structural modifications, roofing, or ceiling works
• Pest control or remediation following access through walls, ceilings, or roof spaces
• Reinstatement of floor coverings, tiles, or finishes
3.4 Where access to roof cavities, wall cavities, or ceiling spaces is required, the Company will take all reasonable care. However, the Client acknowledges that minor disturbance to insulation, dust, or existing materials may occur and is not the responsibility of the Company to rectify.
4. Existing Conditions & Liability
4.1 The Company will exercise the highest standard of care when working within any residential or commercial premises. However, the Company cannot accept liability for:
• Pre-existing faults, damage, or deterioration in walls, ceilings, roofing, electrical wiring, or other structural elements
• Damage to concealed pipes, wires, cables, or infrastructure not identified prior to commencement of works
• Any issues arising from pre-existing non-compliant installations or building defects
• Superficial marking, scuffing, or minor cosmetic impact inherent to working in finished environments, where all reasonable care has been taken
4.2 The Client is responsible for disclosing to the Company, prior to commencement, any known concealed services, fragile surfaces, heritage elements, or special conditions at the premises.
4.3 Where the Company identifies a risk to existing finishes or structures during works, we will notify the Client before proceeding and discuss options.
4.4 The Company's liability for any claim shall not exceed the value of the works performed under the relevant quote or work order.
5. Access & Site Requirements
5.1 The Client must ensure clear and safe access to the work area on the scheduled date. This includes access to roof spaces, wall cavities, outdoor areas, and electrical switchboards as required.
5.2 If access is not available at the agreed time due to the Client's actions or circumstances within the Client's control, a cancellation or call-out fee may apply.
5.3 The Client must ensure that the work area is reasonably clear of furniture, personal belongings, or obstructions prior to the Company's arrival. The Company accepts no responsibility for damage to items left in or immediately adjacent to the work area.
5.4 The Company requires a safe working environment at all times. Work may be paused or ceased if site conditions pose a risk to staff, and the Company reserves the right to reschedule without penalty in such circumstances.
6. Workmanship & Warranty
6.1 The Company warrants all workmanship for a period of 12 months from the date of completion, unless otherwise stated in writing.
6.2 Equipment and parts supplied by the Company are subject to the relevant manufacturer's warranty. The Company will assist in facilitating warranty claims but is not liable for manufacturer warranty decisions.
6.3 Workmanship warranties do not cover:
• Damage caused by misuse, neglect, or failure to follow manufacturer or Company recommendations
• Damage resulting from Acts of God, flooding, power surges, or events outside the Company's control
• Modifications or repairs carried out by third parties after completion of the Company's works
• Normal wear and tear
6.4 All work is carried out in compliance with relevant Australian Standards (including AS/NZS 3000, AS 4254, and applicable NCC requirements) and industry best practices.
7. Payment Terms
7.1 Payment is due upon completion of works unless a separate payment schedule has been agreed in writing prior to commencement.
7.2 For larger projects, a deposit may be required as outlined in the quote. Deposit amounts are non-refundable if the Client cancels within 48 hours of the scheduled commencement date.
7.3 Invoices not paid within the agreed payment terms may attract interest at a rate of 2% per month on the outstanding balance.
7.4 The Company reserves the right to withhold completion documentation, certificates of compliance, or equipment warranties until full payment has been received.
7.5 Accepted payment methods will be outlined on the invoice. The Company reserves the right to pass on any merchant or transaction fees applicable to certain payment methods.
8. Cancellations & Rescheduling
8.1 The Client may reschedule or cancel an appointment with a minimum of 48 hours notice at no charge.
8.2 Cancellations or rescheduling requests received with less than 48 hours notice may incur a cancellation fee.
8.3 The Company reserves the right to reschedule appointments due to weather, illness, or other circumstances beyond our control. Where possible, reasonable notice will be provided.
9. Third Party Trades
9.1 Where works require engagement of third-party trades (e.g. licensed electricians, plumbers, or structural contractors), these will be clearly identified in the quote and, unless otherwise agreed, arranged by the Company on behalf of the Client.
9.2 Third-party trade costs are the responsibility of the Client and are subject to those contractors' own terms, pricing, and warranties.
9.3 The Company accepts no liability for the workmanship or conduct of third-party contractors not directly employed by us.
10. Privacy
10.1 The Company collects Client information solely for the purpose of delivering services, issuing invoices, and maintaining service records. We will not share Client information with third parties except where required by law or necessary for the delivery of the agreed services.
11. Dispute Resolution
11.1 In the event of a dispute, the Client should notify the Company in writing within 14 days of the issue arising. The Company will respond within 7 business days.
11.2 Both parties agree to attempt to resolve disputes in good faith before seeking external resolution.
11.3 Where a dispute cannot be resolved directly, either party may refer the matter to the relevant state-based consumer or building disputes tribunal.
12. Governing Law
12.1 These Terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
These Terms & Conditions were last reviewed May 2026. Please retain a copy for your records.
For enquiries, please contact us directly.