Terms & Conditions

1. Definitions and application

1.1  These Terms and Conditions (‘Terms’) govern all services provided by Waratah Air-Conditioning Services Pty Limited ('the Company') to you ('the Client'). By accepting a quote or engaging our services, you agree to be bound by these Terms. These Terms apply to all residential and commercial air conditioning installations, repairs, servicing, maintenance work and related services carried out by the Company.

2. Quotations & Pricing

2.1  All quotations are provided in good faith based on information available at the time of inspection or assessment.

2.2  Quotations are valid for 30 days from the date of issue, unless otherwise stated in writing.

2.3  Quoted prices are fixed for the described scope of works only. Any variations, additional works, or unforeseen requirements identified during the job will be communicated to the Client prior to proceeding and may result in additional charges.

2.4  The Company reserves the right to adjust pricing if the Client's site conditions differ materially from those described or inspected at the time of quoting.

2.5  Prices are inclusive of GST unless stated otherwise.

3. Acceptance of Quotation

3.1  Acceptance of a quotation may be made verbally, in writing, by email, or by payment of a deposit.

3.2  Once accepted, the Client agrees to these Terms and Conditions.

3.3  For residential building works where the quoted price is between $5,000 and $20,000 (including GST), a Small Job Contract is generally required to be in place before works commence, as per the Home Building Act 1989 (NSW).  Where the quoted works are over $20,000, a more detailed contract is required. Where required by law, the Company will also provide the Client with the current NSW Consumer Building Guide before entering into the contract. The relevant contract is required to be signed by the client before the works commence.

3.4  A deposit may be required before works commence to secure equipment, materials and the scheduled installation date.  The deposit amount will be stated upon acceptance of the quote and will not exceed any maximum amount permitted by applicable law.

4. Scope of Works

4.1  The Company will carry out only the works as described in the accepted quote or work order.

4.2  Generally, there are certain additional works & services carried out during air-conditioning installations that may not be listed on quotations, these items are listed below (where applicable):

·         Commissioning, testing and air balancing (where required)

·         Supply and installation of condensate drains

·         Supply and installation of interconnecting control wiring

·         Use of drop sheets in work areas

·         Cleaning and vacuuming on completion

·         Removal of all rubbish

·         Works are carried out in during normal business hours

Any additional tasks requested on-site will be assessed and quoted separately.

4.3  The Company is not responsible for, and will not cover costs relating to any works falling outside our scope, including but not limited to:

·         Plastering, painting or rendering following installation

·         Carpentry, cabinetry, or joinery modifications, including boxing in of ductwork in rooms, wardrobe or cupboards trimming or bracing timer structure.

·         Electrical upgrades or switchboard work beyond what is included in the quoted scope.

·         Plumbing or drainage works beyond condensate disposal directly associated with the unit, including tundishes for fan coil units or condensers.

·         Structural modifications, roofing, or ceiling works including ceiling access panels at the fan coil unit or damper motor locations

·         Remediation following access through walls, ceilings, or roof spaces including replacement of damaged roof tiles or sheets, required as a result of normal work being carried out.

·         Reinstatement of floor coverings, tiles, or finishes

·         Installation of Fire Dampers

·         Provision of any Waterproofing

·         Concrete core drilling and wall chasing      

4.4  Where access to roof cavities, wall cavities, or ceiling spaces is required, the Company will take all reasonable care. However, the Client acknowledges that minor disturbance to insulation, dust, or existing materials may occur and is not the responsibility of the Company to rectify.

5. Access & Site Requirements

5.1  The Client must ensure clear and safe access to the work area on the scheduled date. This includes access to roof spaces, wall cavities, outdoor areas, and electrical switchboards as required. The work area also needs to be reasonably clear of furniture, personal belongings, or obstructions prior to the Company's arrival. The Company accepts no responsibility for damage to items left in or immediately adjacent to the work area.

5.2  Where work in a ceiling, roof or underfloor space presents an electrical risk, the Company may isolate electricity supplies and implement lock-out or other safety controls in accordance with applicable Work Health and Safety requirements and safe work procedures.  The client acknowledges that temporary interruption to electricity by be necessary. We will endeavour to minimise power disruption wherever safely possible, and restore power promptly once works are completed.

5.3  It is the responsibility of the Client to obtain any required Local Council or Strata approvals prior to the works being carried out. This includes location and noise level compliance.  Note that any additional works required as a result of non-compliance, including but not limited to, noise or locations issues, will be at the Client’s cost.

6. Existing Conditions & Liability

6.1  The Client is responsible for disclosing to the Company, prior to commencement, any known concealed services, fragile surfaces, heritage elements, or special conditions at the premises.

6.2  Where the Company identifies a risk to existing finishes or structures during works, we will notify the Client before proceeding and discuss options.

6.3  The Company will exercise reasonable care and skill and perform the services in accordance with applicable laws, standards and manufacturer requirements. However, the Company cannot accept liability for:

·         Pre-existing faults, damage, or deterioration in walls, ceilings, roofing, electrical wiring, or other structural elements.

·         Damage to concealed pipes, wires, cables, or infrastructure not identified prior to commencement of works.

·         Any issues arising from pre-existing non-compliant installations or building defects

·         Superficial marking, scuffing, or minor cosmetic impact inherent to working in finished environments, where all reasonable care has been taken.  This includes cracks, chips or tears to plaster ceilings when making penetrations

·         Failures of existing electrical components or appliances resulting from mandatory power isolation procedures

·         Costs associated for working with or in areas containing Asbestos or other toxic materials. This includes making areas safe and or removal of the toxic substance.   

7. Payment

7.1  Final payment is due upon completion of works, unless a separate payment schedule has been agreed in writing prior to commencement.

7.2  Accepted payment methods will be outlined on the invoice. The Company reserves the right to pass on any merchant or transaction fees applicable to certain payment methods.

7.3  The Company may withhold completion documentation, certificates of compliance, or equipment warranties until full payment has been received.

7.4  Late payments may incur interest and debt recover costs.

8. Warranties

8.1  Consumer and statutory rights

Nothing in this section limits any rights or remedies available under the Australian Consumer Law, the Home Building Act 1989 (NSW), or any other applicable law.

8.2  Manufacturer warranties

Equipment supplied by the Company may be covered by a manufacturer’s warranty, subject to the manufacturer’s applicable terms.  The Company will provide reasonable assistance with a valid manufacturer warranty claim, the manufacturer is responsible for determining claims under its warranty.

8.3  Workmanship warranty

In addition to any non-excludable statutory rights, the Company proved a 12-month workmanship warranty from the date the relevant work is completed.

8.4  Warranty claims

The client must notify the Company as soon as reasonably practicable after becoming aware of a potential defect and provide reasonable access for inspection and rectification.

8.5  Exclusions

The additional workmanship warranty does not cover defects caused by misuse, accentual damage, unauthorised alteration, third-party work, vermin, external electrical supply events, failure to undertake reasonably required maintenance, or normal wear and rear, except to the extent that the defect was caused or contributed to by the Company.

9. Cancellations & Rescheduling

9.1  The Client may reschedule or cancel an appointment with a minimum of 48 hours’ notice at no charge.

9.2  Cancellations or rescheduling requests received with less than 48 hours’ notice may incur a cancellation fee.

9.3  The Company reserves the right to reschedule appointments due to weather, illness, or other circumstances beyond our control. Where possible, reasonable notice will be provided.

10. Third Party Trades

10.1  Where works require engagement of third-party trades (e.g. licensed electricians, plumbers, or structural contractors), these works will be identified at the quoting stage and included or excluded where applicable.

10.2  The Company accepts no liability for the workmanship or conduct of third-party contractors not directly engaged by us.

11. Privacy

11.1  The Company collects Client information solely for the purpose of delivering services, issuing invoices, and maintaining service records. We will not share Client information with third parties except where required by law or necessary for the delivery of the agreed services.

12. Dispute Resolution

12.1  In the event of a dispute, the Client should notify the Company in writing as soon as reasonably practicable after becoming aware of an issue.  Failure to notify the Company within a particular period does not limit any right that cannot lawfully be  limited.

12.2  Both parties agree to attempt to resolve disputes in good faith before seeking external resolution.

12.3  Where a dispute cannot be resolved directly, either party may refer the matter to the relevant consumer or building disputes tribunal.

13. Governing Law

13.1  These Terms are governed by the laws of New South Wales, Australia. Subject to any non-excludable right to bring proceedings elsewhere, the parties submit to the jurisdiction of the courts and tribunals of New South Wales.

These Terms & Conditions were last reviewed May 2026. Please retain a copy for your records.

For enquiries, please contact us directly.